Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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Before
AfterThe DryMark Restoration Santa Monica Guarantee
We stand behind every job we do in Santa Monica with something most restoration companies won’t put on paper: a signed, written guarantee. Since Alicia Brennan founded this company in 2011, we’ve restored over 12,000 homes, and every single one left with a written price before work started and a documented record when the crew finished. That’s not marketing. That’s Haven Standard, Clause 1, and it’s how we operate in Santa Monica, from the Ocean Park bungalows near the beach to the condo towers downtown.
Our 365-Day Done Right Promise means exactly what it says. If something we repaired doesn’t hold up, if moisture returns to a treated area, if a seam we sealed opens back up, we make it right. No diagnostic fees, no arguments about whether it was “part of the original scope,” no sending you back to your insurance company. You call us at (213) 816-0810, we pull your photo record and drying logs from our files, and we fix it. The guarantee is stamped on every job sheet, signed by the technician who did the work, and backed by our license and insurance, not a verbal assurance that disappears when the crew drives away.
What’s Covered
- Workmanship on every repair. Our technicians are background-checked, uniformed, and named on your job sheet before they arrive at your Santa Monica property, and the quality of their work is guaranteed for 365 days from completion.
- Parts and material handling. We document every piece of equipment we deploy, from Dri-Eaz dehumidifiers to Injectidry wall-cavity drying systems, and if a component fails due to our installation or specification, we replace it at our cost.
- Site protection and cleanup. Your Santa Monica home is left broom-clean and photo-documented after every visit, with containment barriers removed and no secondary mess left behind for you to discover later.
- On-time arrival windows. For scheduled reconstruction and non-emergency work, we commit to a four-hour arrival window and call 30 minutes before we show, because “sometime Tuesday” isn’t a plan when you’re living around construction.
- Honest, locked pricing. Haven Standard, Clause 1: the written price you approve before we start is the price you pay, with no scope-creep additions once our crew is inside your home, a practice Alicia Brennan built this company specifically to end after seeing too many homeowners lose their claims to documentation gaps.
Our Satisfaction Promise
If you’re not satisfied with any aspect of our work in Santa Monica, here’s what happens next. You call (213) 816-0810 and reach a live person, 24 hours a day, 7 days a week, no voicemail tree. We pull your complete job file: the written scope you approved, the photo record from every visit, the psychrometric data (that’s temperature, humidity, and vapor pressure readings) that documented your drying progress, and the signed completion checklist. A supervisor reviews it within one business day.
If we missed something, we schedule the fix. If there’s a disagreement about whether the work met our standard, we send a different technician to re-inspect with fresh eyes, at no charge. If we were wrong, we make it right under the 365-Day Done Right Promise, period. No homeowner in Santa Monica has ever had to escalate to a complaint board or their insurance company to enforce this guarantee, because the promise is designed to be used, not to sit in a drawer. Alicia Brennan still personally reviews every satisfaction callback that comes in, the same way she reviewed claims as an adjuster before founding this company in 2011.
Before
AfterLicensed & Insured Backing
A guarantee is only as solid as the company behind it. We’re licensed and insured restoration contractors, and that paperwork matters when you’re letting a crew into your Santa Monica home with industrial drying equipment, demolition tools, and access to every room where water, smoke, or mold has spread. Our insurance covers general liability, workers’ compensation for every technician on your property, and completed operations coverage that extends beyond the day we leave.
Here’s why that’s your real guarantee: if a technician is injured in your home, you’re not exposed. If our equipment causes damage to a neighboring unit in your Santa Monica condo building, our policy responds. If a repair we completed fails and causes secondary damage within our warranty period, our insurance and our 365-Day Done Right Promise work together to make you whole. We don’t ask you to trust us because we seem nice. We ask you to trust the documentation we provide, the license we hold, the insurance we maintain, and the 12,000+ homes we’ve already restored with that same written, photo-documented, signed-off standard.
Every job sheet in Santa Monica carries three things: the written price under Haven Standard, Clause 1, the photo record of what we found and what we did, and the signed 365-Day Done Right Promise. That’s the guarantee. That’s what we stand behind.
Written by Alicia Brennan, Owner at DryMark Restoration Santa Monica, serving Santa Monica since 2011.